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- It’s time to say hello to the world again! Enjoy 50% off your first car booking with TREVO and the next best thing is – you can tag along with us to our next destination!
- What is TREVO?
- FAQs – Guest
- Q: How do I book a car?
- Q: How do I enter a promo code?
- Q: Do I meet with the host or is the car delivered?
- Q: Do I have to pay for delivery?
- Q: What do I have to do when I get the car?
- Q: How am I protected?
- Q: What happens when I exceed mileage?
- Q: Can I cancel a booking?
- Q: Does booking include petrol?
- Q: Can P license register?
- Q: What happens when I get into an accident?
- Q: Is TREVO available in Malaysia only?
- Q: Does TREVO collect any deposit?
- Q: How long will it take to get a refund if I cancel/withdraw my booking?
- Q: What if there is another driver?
- Q: There’s something wrong with the car during my usage. What do I do?
- FAQs – Host
- Q: How do I become a host?
- Q: What documents do I need to share my car?
- Q: How does the marketplace fee work?
- Q: How does Trevo determine the booking rate?
- Q: How does insurance work?
- Q: Who pays for the damages?
- Q: How do I ensure the safety of my car? (eg. theft)
- Q: What happens when I need to reject a booking after accepting it?
- Q: What’s the max. age of the car?
- Watch Below Videos for Your Better Understanding on How-To Book, Share & Conduct Car Inspection:
FAQs – Host
Q: How do I become a host?
A: Sign up >> Verify ID >> HOST >> Share my car >> Follow the steps to share a car. Get them to come to our host onboarding session
Q: What documents do I need to share my car?
A: Road tax, Insurance cover note, Car grant, Car photos: 3 exterior, 3 interior
Q: How does the marketplace fee work?
A: TREVO Shield – earn 60% of your booking rate. Basic Protection – earn 75% of your booking rate.
Q: How does Trevo determine the booking rate?
A: Booking rate is based on 0.15% – 0.30% of your car’s SUM insured value.
Q: How does insurance work?
A: TREVO Shield “Preferred Road Protection Coverage” – protects your car up to RM 3 mil. Must make cars available for 21 days.
Basic Protection – Your personal insurance. Availability of cars based on their preferences.
Q: Who pays for the damages?
A: TREVO Shield – TREVO is responsible for Handling Hosts’ claims and reimbursement with TREVO’s Preferred Insurer, and provide third-party liability protection coverage up to RM 3 Mil.
Non-TREVO Shield – TREVO shall provide assistance to Host in self-managed claims to the Hosts’ own insurer.
Q: How do I ensure the safety of my car? (eg. theft)
A:We offer GPS tracker option for hosts. Only pay a RM180 refundable deposit. This option can be found when the host is going through the sharing process in-app.
Q: What happens when I need to reject a booking after accepting it?
A: Kindly reach out to our customer service in the in-app live chat.
Q: What’s the max. age of the car?
A: Less than 12 years
