Freakonomics: A Rogue Economist Explores the Hidden Side of Everything
Freakonomics helps you make better decisions by showing you how your life is dominated by incentives, how to close information asymmetries between you and the experts that exploit you and how to really tell the difference between causation and correlation. This is a somewhat nontraditional pick for GMs but provides a valuable framework to think about incentivizing team members on property to consistently deliver the best experiences to guests.
Luitauras told Hotel Tech Report, “this book helped me to become more efficient, more effective in my work. Once I understand correlation, reasoning, needs of my guests and my team, I can make right decisions quicker. It has also taught me to look into data more closely and challenge ‘old ways’ of doing things. And that really pays off long-term in building structure, new processes and helping my team achieve more in shorter periods of time.”
